Shipping policy

Where we deliver

We currently deliver to the Netherlands, Belgium, Germany and France. Delivery to other EU countries will follow; the available destinations, shipping options and costs are always shown at checkout.

Shipping costs

We charge a base shipping fee per order. An additional fee applies for each extra item of 15 kg or more, starting with the second such item. Items under 15 kg do not add to the shipping fee. Rates for parcel delivery, including VAT:

Country	Base fee per order	Each additional item of 15 kg or more (transport surcharge)
Netherlands	€9.95	€5.95
Belgium	€10.95	€6.95
Germany	€10.95	€6.95
France	€14.95	€10.95
Other EU countries	Shipping costs are calculated at checkout	Shipping costs are calculated at checkout

Example: two items of 20 kg each, shipped to the Netherlands, cost €15.90 in shipping (€9.95 base fee + €5.95 additional fee).

Larger orders may be shipped on a pallet, with separate rates. The exact shipping cost is always shown at checkout before you place your order.

Delivery times

Delivery times are counted from dispatch and are estimates, not guarantees. Please allow additional time for processing and packing your order.

Country	Parcel	Pallet
Netherlands	1 to 2 working days	1 to 2 working days
Belgium	1 to 2 working days	1 to 2 working days
Germany	2 to 3 working days	4 to 6 working days
France	3 to 4 working days	6 to 9 working days

Carrier and tracking

Parcels are delivered by DPD. Larger orders may be delivered by a pallet carrier. You receive an order confirmation by email, and a shipping confirmation with a tracking link as soon as your parcel has been dispatched. For pallet deliveries, tracking depends on the carrier.

If you are not at home

If DPD cannot deliver your parcel, follow the instructions in the carrier's notification to arrange a new delivery or collection. Please keep an eye on your tracking information so your parcel is collected in time. If a parcel comes back to us because it was not collected, or because the delivery address was incorrect, we may charge the additional return and reshipping costs where the law allows. For pallet deliveries, the carrier may arrange a new delivery appointment.

Delivery address and collection

You can enter a delivery address that differs from your billing address at checkout, subject to any restrictions of your payment method. Collection from our site is not available for private customers. Registered dealers may collect or choose delivery according to their business arrangements.

Risk during transport

For consumers, Hartog carries the risk of loss or damage until you, or someone you designate other than the carrier, have received the products.

Questions? Contact us at info@hartog.eu or +31 (0)229 58 12 32, Monday to Friday, 9:00 to 16:00 (CET/CEST).