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Feeding advice
View FAQNeed feeding advice for your horse? Our feeding specialists are happy to help you find the right nutrition for your horse’s needs.
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Orders & support
View FAQWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.
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Shipping & returns
View FAQWe want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our simple returns process makes it easy to return items.
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Product info
View FAQExplore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.
Feeding advice
Where can I get feeding advice?
For tips, tricks and advice on horse feed, you can find more information on our website.
Would you like a personal consultation? Then fill out our nutrition consultation form and we will try to help you within 5 business days. Do you have a problem that can’t wait? You can always reach us by phone. We are happy to help you!
Click here to go to our free feeding advice form.
How much roughage does my horse needs per day?
The amount of roughage your horse needs depends on the dry matter content in the roughage. This is the weight of the product without water. A horse needs at least 1.5 kilograms of dry matter from forage per 100 kilograms of body weight for a properly functioning digestive system.
Because forage is a natural product, the dry matter percentage can always vary from the average.
Example of forage requirement for a 600 kg horse.
Forage type and amount 9 kg of dry matter equals;
- Grass 60 kg
- Silage 15 kg
- Hay 10.5 kg
Why should I feed my horse concentrate?
Not every horse needs concentrate, but if your horse does a lot of work, is pregnant or lactating, it may need to supplement its energy needs with concentrate.
At Hartog you will find various concentrate feeds that are ideal to supplement roughage rations.
Take a look, for example, at Hartog Balance, Hartog Daily or Hartog Strength.
Do you want to know if your horse needs concentrated feed? Fill in our free feeding advice form to check it out.
Can I just change my horses feed?
It is important that your horse’s ration be of consistent quality. Therefore, we recommend keeping sudden changes in feed to a minimum.
Do you buy forage in small lots? Then make sure the roughage comes from the same farmer or the same piece of land to minimize changes.
If your horse’s feed changes we recommend that you do so gradually. Set aside a few days to weeks to slowly change the ration. This way your horse, as well as the digestive system, can get used to the new feed.
Orders & support
Where can I place an order?
You can place an order directly through the Hartog webshop. Select the products you would like to purchase, add them to your shopping cart and complete the checkout. Private customers can place an order without creating an account. B2B customers can sign in to access their business ordering environment and B2B prices.
Who can order through the webshop?
The webshop is intended for private customers and B2B customers. Bulk buyers who are not registered as B2B customers do not order through the webshop.
Can I collect my order?
Collection is not available for private webshop orders; these orders are delivered to the specified delivery address. B2B customers can choose collection or delivery, subject to the available options for their account.
Can my order be delivered to a different address?
Yes. During checkout, you can enter a delivery address that is different from your billing address.
Can I change or cancel an order after placing it?
Please contact us as soon as possible if you would like to change or cancel your order. We can make changes or cancel an order until it has been packed. Once the order has been packed or dispatched, this may no longer be possible. For information about returning delivered products, please see our Return and refund policy.
Will I receive an order confirmation?
Yes. After placing an order, you will automatically receive a confirmation by email. If you do not see it, please check your spam folder or contact us.
Can I use a discount code?
Yes. If you have a valid Hartog discount code, you can enter it during checkout before completing your order. Discount codes can be used by private customers and B2B customers who have a valid code.
The validity period and any specific conditions are stated in the relevant offer.
Hartog discount codes
The following conditions apply to the use of Hartog discount codes:
- Discount codes can be redeemed through the Hartog webshop.
- Each discount code is subject to its own conditions, including any applicable validity period, eligible products, minimum order value or usage restrictions.
- Some discount codes may be linked to a specific customer or email address.
- Discount codes cannot be exchanged for cash.
- Discount codes cannot be combined with other promotions or discounts unless explicitly permitted.
- If products purchased using a discount code are returned, any refund will be based on the amount actually paid for those products, in accordance with our return policy.
- Hartog reserves the right to refuse discount codes that have been fraudulently obtained or manipulated, subject to applicable law.
I need help with my order. How can I reach you?
Contact us at info@hartog.eu or +31 (0)229 58 12 32, Monday to Friday, 9:00 a.m. to 4:00 p.m. (CET/CEST).
Shipping & returns
What are the shipping costs?
We charge a base shipping fee per order, starting at €9.95 in the Netherlands. For each extra item of 15 kg or more, a additional fee applies because of higher shipping and handling costs. Larger orders may be shipped on a pallet. The exact shipping costs are always shown at checkout.
Rates per country are listed in our Shipping policy.
When will I receive my order?
Parcels usually arrive within 1-2 working days in the Netherlands and Belgium, 2-3 working days in Germany and 3-4 working days in France, counted from dispatch. Pallet deliveries take a little longer.
See our Shipping policy for all delivery times.
How can I track my order?
As soon as your parcel has been dispatched, you will receive an email with a tracking link. For pallet deliveries, tracking depends on the carrier.
Can I return my order?
Yes. As a consumer, you can cancel your purchase within 14 days of receiving it, without giving a reason, and then have another 14 days to return the products. For quality and feed safety reasons, we ask you to return products unopened and preferably in their original packaging. Return shipping costs are your responsibility, unless the return is due to an error by Hartog.
We refund within 14 days of receiving your cancellation, using your original payment method.
All conditions are in our Return and refund policy.
How do I start a return?
Register your return through our return portal or email us at info@hartog.eu. Pallet returns are always arranged with our team by email.
What if my order arrives damaged or is not correct?
Please contact info@hartog.eu with your order number, photos of the product or damage, and the batch number shown on the bag. We will arrange a suitable solution, and if the issue is our responsibility, we cover the return costs.
Product info
Are Hartog products suitable for all horses?
Every horse is unique, and so are their nutritional needs! Whether you have a leisure horse, a sport horse, a senior or a horse with specific dietary requirements, we offer a wide range of products to support different needs.
Not sure which product is the best fit for your horse? Fill in our free feeding advice form, and our nutritionists will be happy to create a personalised feeding plan tailored to your horse’s needs!
Where can I find the nutritional values of your products?
Want to know exactly what's in your horse's feed? We've got you covered!
You can find the ingredients, nutritional values and recommended feeding guidelines on the individual product pages. This makes it easier to choose the right product for your horse's needs.
Still have questions? Feel free to contact our team at support@hartog.eu. We're happy to help!
How do I introduce a new Hartog product to my horse's diet?
When introducing a new feed, we recommend making the change gradually. Start with a small amount of the new product and slowly increase it over several days, or longer if needed.
This gives your horse's digestive system time to adjust to the new feed.
How should I store my Hartog products?
To keep your Hartog products fresh and in the best possible condition, we recommend storing them in a cool, dry place, away from moisture and direct sunlight.
Ideally, keep the feed in a clean, dry feed container. If you prefer to keep it in the original packaging, make sure the bag is properly closed and stored off the ground.
How long can I keep Hartog products?
The shelf life of our products varies depending on the type of feed. You can find the expiry date on the packaging.
To maintain the quality of your feed, always store it in a dry and clean environment. We recommend checking the product before feeding and avoiding any feed that shows signs of mould or spoilage.
How does Hartog ensure the quality of its products?
At Hartog, quality is at the heart of everything we do! We carefully monitor every step of our production process, from sowing to delivery, to ensure your horse receives safe, high-quality feed.
Our commitment to quality is supported by both GMP+ and Skal certification. GMP+ ensures strict standards for feed safety throughout the production process, while Skal certification allows us to offer certified organic grass and lucerne products.
Want to learn more about how we ensure the quality of our products? Take a look at our quality management page.
Can't find an answer? Get in Touch!
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