what you can see and when

  • STEP 1.

    FILL IN THE FORM

    Your details, the purchase information, and three files: proof of purchase, the batch number, and a photo of the bucket.

  • STEP 2.

    WE'LL TAKE A LOOK AT IT

    You’ll receive an immediate confirmation with a reference number. We’ll review your request and get back to you.

  • STEP 3.

    YOU'LL GET YOUR MONEY BACK

    Your purchase amount will be refunded to your account, up to the recommended retail price. Prefer store credit? That’s also possible; see the terms and conditions.

Want to try something else first? Here are two things that often help.

Introduce it more gradually. Start with a quarter of the daily amount and increase it over ten days. Horses are more likely to refuse a new taste if they suddenly get the full amount at once.

Mix it into wet feed. Mix the pellets into a moist forage mix or beet pulp, so the smell is less noticeable on its own.

If it still doesn’t work after that, that is exactly what the guarantee is for. Your 30-day period will simply continue to run.

The terms and conditions at a glance

What does the guarantee cover?

The 30-day taste guarantee applies if your horse does not want to eat Hartog Extra Care or does not accept the product sufficiently. The guarantee applies exclusively to taste and acceptance. It does not apply if there are no visible results in areas such as coat, skin or hoof quality, as these cannot be assessed within 30 days.

Timeframe, amount and reimbursement

Your claim must be submitted via the online claim form within 30 calendar days of the purchase date shown on your proof of purchase.

You will be refunded the actual amount paid for Hartog Extra Care, up to a maximum of €54.95 including VAT. Any shipping costs are not covered by the taste guarantee.

Instead of a refund, you can choose Hartog store credit worth the amount you paid + €10. The credit is valid for 90 days and can be used in the Hartog webshop. If you do not make a choice, we will refund the purchase amount.

What you need to provide and how many claims you can submit

Proof of purchase, the batch number from the lid, and a photo of the opened bucket showing the remaining contents. You do not need to return the bucket or the remaining contents. However, please keep the bucket and its contents until Hartog has processed your claim. If necessary, Hartog may request additional information from you.

A maximum of one claim per household applies. For commercial stables, a maximum of one claim per business/stable location applies.

Hartog may reject claims if the terms and conditions are not followed or in cases of misuse.

Where it was purchased and which countries

The guarantee applies to Hartog Extra Care purchased from an official Hartog dealer or through the Hartog webshop. Hartog handles the taste guarantee directly, so you do not need to return to the dealer.

The guarantee applies to purchases made in Europe.

Your statutory rights

This 30-day taste guarantee is an additional commercial guarantee offered by Hartog. The guarantee does not limit or replace your statutory rights against the seller.

Until when is this promotion valid?

Your claim must be submitted via the online claim form within 30 calendar days of the purchase date shown on your proof of purchase.

This promotion is valid for buckets purchased up to and including 31 December 2026. The taste guarantee can be claimed up to and including 30 January 2027.

Is something getting stuck?

Having trouble uploading, lost your proof of purchase, or unsure whether your claim falls within the required timeframe? Get in touch and we’ll take a look with you.

support@hartog.eu · +31 (0)229 58 12 32 · Monday to Friday, 8:00 AM to 5:00 PM

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